RETURNS & EXCHANGES

RETURNS & EXCHANGES

You are qualified to return a product purchased on The Site within 30 days of the delivery date.

 

Please make sure the products you wish to return, or exchange comply with the following conditions before you request a return:

  • Products must be unused and in their original condition. Incomplete, damaged, worn or altered products cannot be accepted.
  • All product tags must be attached, and special packaging items must be included in the original shipping box provided.
  • Products must be returned from the original shipping country.

 

Please note that if products are returned in an unsalable condition, we are unable to accept your return and issue a refund and we will proceed to ship your product back to you.

Should your order meet our return conditions, please proceed to complete the following steps:

  1. Complete the enclosed return form sent to you via email and repackage your products in the original shipping box. Please ensure that all special packaging items are included, and the return package is securely sealed.
  2. Cover or remove any mailing address labels or carrier barcodes previously on the shipping box.
  3. Attach the prepaid shipping label provided through email to the outside of the return package.
  4. Drop your package off at the designated location specified by a member of our customer service team or schedule a collection. Please be sure to note the tracking number provided for your reference.

 

Should you choose to use an alternative courier service to mail your return, all costs associated will be at your own expense and we will not be able to accept liability for lost or damaged returns.

Once your return has been received, inspected and processed, we will send you an email to notify you that your return has been approved. Refunds will automatically be credited to your original method of payment, in the same currency as your purchase. Due to fluctuations in the currency exchange rates, the total refunded amount may vary slightly from the original total paid. Please allow 5-10 business days from the time we receive your return for your total refund to be processed. Please allow up to two billing cycles for the refund to appear on your credit card statement

If you wish to change your product due to size, color or style preference, you can do so within 30 days of the delivery date of your original order. Please follow the return guidelines provided and place a new order on the Site. Please allow 10-15 days from the shipping date of your return for your exchange to be processed.

Please note that due to the special nature of our products, we cannot guarantee that the particular size, color or style you prefer will be available as our products are made in limited quantities.

You are qualified to return a product purchased on The Site within 30 days of the delivery date.

Please make sure the products you wish to return, or exchange comply with the following conditions before you request a return:

  • Products must be unused and in their original condition. Incomplete, damaged, worn or altered products cannot be accepted.
  • All product tags must be attached, and special packaging items must be included in the original shipping box provided.
  • Products must be returned from the original shipping country.

Please note that if products are returned in an unsalable condition, we are unable to accept your return and issue a refund and we will proceed to ship your product back to you.

Should your order meet our return conditions, please proceed to complete the following steps:

  1. Complete the enclosed return form sent to you via email and repackage your products in the original shipping box. Please ensure that all special packaging items are included, and the return package is securely sealed.
  2. Cover or remove any mailing address labels or carrier barcodes previously on the shipping box.
  3. Attach the prepaid shipping label provided through email to the outside of the return package.
  4. Drop your package off at the designated location specified by a member of our customer service team or schedule a collection. Please be sure to note the tracking number provided for your reference.

 

Should you choose to use an alternative courier service to mail your return, all costs associated will be at your own expense and we will not be able to accept liability for lost or damaged returns.

Once your return has been received, inspected and processed, we will send you an email to notify you that your return has been approved. Refunds will automatically be credited to your original method of payment, in the same currency as your purchase. Due to fluctuations in the currency exchange rates, the total refunded amount may vary slightly from the original total paid. Please allow 5-10 business days from the time we receive your return for your total refund to be processed. Please allow up to two billing cycles for the refund to appear on your credit card statement

If you wish to change your product due to size, color or style preference, you can do so within 30 days of the delivery date of your original order. Please follow the return guidelines provided and place a new order on the Site. Please allow 10-15 days from the shipping date of your return for your exchange to be processed.

Please note that due to the special nature of our products, we cannot guarantee that the particular size, color or style you prefer will be available as our products are made in limited quantities.